Refund policy
Return & Refund Policy – Lustraward
At Lustraward, we want you to love your purchase. If you are not completely satisfied, we’re here to help.
Returns
We accept returns within 7 days of delivery. To be eligible for a return:
- The item must be unused, unworn, and in original condition
- All tags and packaging must be intact
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Items damaged due to misuse or improper handling
- Customized or special-order products (if applicable)
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to your original payment method
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping charges are non-refundable
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will resolve the issue promptly.
How to Start a Return
To initiate a return, please contact us at:
📧 info@lustraward.com.au
Include your order number and reason for return.