Shipping policy
Shipping Policy – Lustraward
At Lustraward, we are committed to delivering your orders safely and on time across Australia and worldwide.
Processing Time
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the next business day.Shipping Time
- Australia: 3–7 business days
- International: 7–15 business days
Delivery times may vary depending on location, courier delays, or customs clearance.
Shipping Charges
Shipping fees are calculated at checkout.
We may offer free shipping on selected promotions or minimum order value.Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.International Shipping
We ship worldwide. Please note that customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.Delivery Issues
If your order is delayed, lost, or damaged, please contact us within 5 business days of receiving your order. We will assist you as quickly as possible.Incorrect Address
Please ensure your shipping address is accurate. Lustraward is not responsible for orders delivered to incorrect or incomplete addresses.Contact Us
For any shipping-related enquiries:
📧 info@lustraward.com.au